Privacy Policy

We have created this Privacy Policy to illustrate our strong commitment to privacy, compliance with the GDPR (General Data Protection Regulation) and to show you the policies and practices that we have implemented to protect your personal data. We hope that by doing so, you will feel confident about assigning certain information to us online.

By visiting our website, you are accepting and consenting to the practices described in this policy.

Personal Data We May Collect From You

  • Data you provide us with – You may give us personal data about yourself when you complete a form on our website or correspond with us by phone, email, social media or post. The personal data you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Why Do We Collect This Personal Data For You

  • For contractual reasons – to carry out our obligations arising from any contracts entered into between ourselves and you and to provide you with the information, products and services that you request from us.
  • For consensual reasons – we only keep your personal data if, after sending you this Privacy Policy, you have agreed to us keeping and using your personal data. On the majority of occasions, we will have kept your personal data to provide you with other useful information about other goods and services we offer that are similar to those that you have already purchased or enquired about. For example, if you have consented, we will use your email address to send you our newsletter providing you with information on tips and latest offers that we believe you will benefit from.
    Please note: If you supply us with your business card, for example at a trade show or business event, this is implied consent that you wish our business to contact you. You can withdraw this consent at any time (see the ‘Your Rights’ section below).
  • To notify you about changes to our service – our services and practices may change over the course of us having your personal data. If you have consented, we will use your email address to inform you of any changes we believe will affect you or the service you receive from us.

How We Collect Your Personal Data

  • We do not purchase data from third parties such as databases of email addresses and phone numbers for the purpose of marketing.
  • We receive personal data from the information you provide us via the completion of our online forms on our website or correspondence via the phone, email, social media or post with our staff.

How Long We Keep Your Personal Data For

  • To comply with the GDPR Data Protection Principle 5, we do not keep personal data for longer than is necessary for the purpose we obtained it for. In practice this means:
    • If you apply for a job at our business but your application is unsuccessful we will permanently delete your personal data from all our systems and devices after 6 months.
    • If you are an employee of our business who then leaves the employment of our business, we permanently delete the details of your next of kin from all our systems and devices immediately upon your contract of employment with us ending.
    • If you filled out a form on our website or enquired about our service for a quote, but the end result was that you did not use our service, we will permanently delete your personal data from all our systems and devices after 12 months.
  • You are welcome to make a request for us to delete your personal data at any time (see the section titled ‘Your Rights’ below).

How We Keep Your Personal Data Safe

Unfortunately, the transmission of information via the internet is not completely secure. However, we take the following steps to ensure the tightest security:

  • All information you provide to us is stored on our secure servers.
  • Any payment transactions will be encrypted using SSL technology.
  • Only the necessary personnel have access to your personal data, to minimise risk.
  • Our premises which house our PCs, hard drives and USBs, which can be used to access your Personal Data, are locked overnight and kept secure with appropriate security alarms and measures.
  • We use strong, randomly generated passwords, which are changed regularly. We also use two-factor authentication, where a user requires two pieces of information to access personal data we hold. We do not use the same password for different applications. These steps help to keep your personal data that we hold in Cloud-based services, such as our CRM and shared folders such as DropBox, as secure as possible.

Data Breaches:

  • In the unfortunate and rare event of a data breach that poses a risk to you, we will inform the Information Commissioner’s Office (ICO) and yourself without due delay and, where feasible, within 72 hours of the breach to comply with the GDPR. This will give you an opportunity to try and take steps to protect your position, for example, enable you to change passwords and inform your banks that you may be at risk of identity fraud.
  • We are exempt from informing you and the ICO of any data breaches if:
    • Appropriate technical and organisational procedural measures were applied after a data breach.
    • Subsequent measures were taken to ensure that the high risk no longer exists.
    • The effort to make such a notification would be disproportionate to the risk posed by the breach. This applies when the number of people affected by the data breach is so vast that notifying people on an individual basis within the required 72-hour period is not feasible. For example, if millions of people are affected by the data breach then a press release would be put in the media in place of individual notification to quickly inform everybody affected. This would then be followed up with notifications informing individuals affected but would not have to be within the 72-hour period. Our business would cooperate and work with the ICO in the majority of cases where the data breach is large-scale.

Sharing Your Personal Information

  • We will only supply your personal data with our sub-contractors, business partners or suppliers if it is outlined in the written contract we have with you, necessary for us to fulfil our contractual obligations to you and if we have your explicit consent.
  • We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in the event that we sell or buy any business or assets, in which case we may have to disclose your personal data to the prospective seller or buyer of such business or assets.

Your Rights

Under the GDPR you have the right to:

  • be informed about the collection and use of your personal data.
  • have data about you deleted.
  • have information about you corrected.
  • object or restrict the Processing of data about you.
  • data portability to allow you obtain and reuse your personal data for your own purposes, across different services. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. This enables you to take advantage of applications and services that can use this data to find a better deal for you.
  • Rights related to automated individual decision making (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about you). You can request human intervention or challenge the decisions of automated decision making and profiling.

Due to our business’ compliance with GDPR we ensure:

  • Once we have verified your identity, we respond to and resolve all Subject Access Requests we receive from you regarding your personal data within the 30-day time limit of you making the request as outlined under the GDPR.
  • We also do not charge you any fees for making a Subject Access Request or for us resolving your Request.
  • We send you the information you need to resolve your Subject Access Request in the format that you made the request in. For example, if you emailed us to make your Subject Access Request we will email the required information to you. If you make your Subject Access Request through our Business’ Facebook account via Facebook Messenger, we will send you the necessary information via Facebook Messenger.
  • We always justify why we cannot comply with your Subject Access Request. For example, if you are enquiring about personal information we had about you but have since deleted due to our 12-month data retention period (see above) we will inform you of this.
  • If Subject Access Requests made by you are deemed to be excessive or unfounded we reserve the right granted to us under GDPR to:
    1. refuse to provide you with the information, always justifying in writing the reasons behind our refusal.
    2. charge a reasonable admin fee and again, always justifying in writing the reason for any fees.
    3. If your Subject Access Request is particularly complex, for example, we have to go through a large sum of data to access the information necessary to resolve your Subject Access Request, we will write to you within the first 30 days of you making the Subject Access Request and inform you why it will take us longer to comply with your request. Under the GDPR, if we follow these steps, we will have a further 2 months to comply with your Subject Access Request.

Erasing the Personal Data We Have About You

  • We will erase any personal data we have about you when you withdraw your consent to us having that data (which you can do at any time), where having the data is no longer necessary and where we can find no legitimate interest for Processing the data any longer.
  • Reserving the rights granted to us under the GDPR and demonstrating our compliance, we will only refuse to erase your data if:
    • we need your personal data in order to comply with union Member State legal obligations.
    • we require your personal data for the establishment, exercise or defence of legal claims.
    • your personal data is necessary for us to perform a public interest task or exercise official authority.
    • we need your personal data for public health reasons.
    • we require your personal data for archival, research or statistical purposes.
    • your personal data is necessary for us to exercise our right to freedom of expression or information.

In the majority of cases, we will be able to delete the personal data we hold about you if you request us to do so. Where we cannot we will always provide you with justification in writing as to why we cannot comply with your request.

Please do not hesitate to get in touch with us using the contact details on our Location page if you have any questions or queries regarding this Privacy Policy or anything else on our website.

Set in a picturesque location, Barcaldine Castle is on the banks of Loch Creran. There’s so much to do!

Don’t take our word for it, see what other people have said about their stay

Aleksandra Lebedeva
Aleksandra Lebedeva
December 27, 2023.
This is an amazing place to stay for a big group! Normally the castle operates as a hotel, but we got it for an exclusive use for 6 couples during Christmas. Each couple got a separate bedroom with an en-suite bathroom, each offering its unique vibe. There is a large main hall with a long table for your celebration(s) that has a huge fireplace for cozy evenings. Adjacent is a small lounge with a small bar area where you can helpf yourself with a cocktail. The interriors are well maintained and you get immersed into the vibe of a couple of centuries ago. It was also decorated for Chirstmas (incl. a Christmas Tree) which was a nice addition. Before arriving we had expected stone cold castle inside and were prepared with thick sweaters and socks but the rooms were surprisingly warm. The castle is located in a walking distance from a loch surrouneded by farms with cows, chickens and turkeys. It is also a good base for exploring Scotland with an aprox. 1-hour drive to Glencoe or Glenfinnan. The kitchen was professionally equipped (because it is a hotel) and had all the cookware you may ever need for your cooking as well as enough tableware and cutlery for your large squad. Only thing to be aware of is that the kitchen is one floor below the main hall so you will need to do some leg excersice bringing plates up and down.
Manilyn Ritchie
Manilyn Ritchie
November 12, 2023.
An amazing stay where history meets luxury, we stayed at argyll Room, the pillows, and the mattress is very comfortable and had a sound sleep, we also have a nice touch with our disposable sleepers and a bathrobes..complete set of coffee maker. The breakfast is very nice, stayed in the living room with the log fire ? roaring the night before while enjoying our drink.. the staff are very kind and friendly, the room was clean.. so yeah, I would definitely come back and highly recommend the place..
B Ritchie
B Ritchie
November 7, 2023.
What a lovely stay booked this last minute. It's a luxury stay that combines history, we spent 1 night and couldn't fault it. The room is cosy and comfortable with a luxury touch on it.. maybe a magic mirror ? the lounge room/ dinning room is what we loved on our nights stay, we sat on the sofa at the log fire with our drinks in hand . The host and staff are amazing and made sure our stay that we were well looked after . Definitely would recommend and come back again, thanks for our wonderful stay.
Ilja Gellart
Ilja Gellart
October 31, 2023.
Very relaxing place.
S Walmsley
S Walmsley
October 27, 2023.
Wonderful welcome on arrival. The castle is small but stunning. Stayed in the Caithness room. Very characterful - loved the turret room. Beautiful views. Enjoyed sitting by the open fire in the evening, and chatting to another couple of guests. Breakfast was enjoyable. Didn't see, or hear any spooks, but I'm sure they're about. Thoroughly recommend a night or two here. Take a bottle of wine, a book, and walking shoes.
Cole Young
Cole Young
October 9, 2023.
This place is amazing. Hard to put into words.
Steven Hatten
Steven Hatten
October 4, 2023.
The staff at the Castle was amazing. They did a fantastic job making us all feel at home while we were there including going above and beyond in several instances. The castle was beautiful and the views were unbelievable. Highly recommend for anyone looking to get away from it all but still treated like family.
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